Manager, Consulting Services

Job Title: Manager, Consulting Services

Location: Guadalajara

THE OPPORTUNITY:

Although we’re proud of our history, we’re even more excited about the future. We want to create a world-class culture and company that attracts, develops, engages, and retains elite talent.

At Salesloft, our Manager, Consulting Services will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Consulting Services team whose goal is to provide world class consulting to our customers, including successful onboarding that will establish a solid foundation for their future success.

On a day-to-day basis, you will be responsible for

• Establish the direction of daily team activities
• Ensure efficient operations and create an overall productive and enjoyable working environment for employees
• Assess customer project effectiveness and make improvements where/when necessary
• Analyze team metrics and hold team members accountable to their targets
• Provide delivery expertise, and act as a Project Delivery Sponsor on projects owned by the team of Consultants
• Act as a mentor and overall leader to our team of Consultants

In addition to working with amazing colleagues who exemplify our ‘Put team over self’ core value, you will also have the opportunity to coach and develop a team of 6 consultants, build and enhance processes, and act as a point of escalation for customers. You will have an opportunity to make a difference. 

THE TEAM:

Salesloft’s Consulting Services team is comprised of both seasoned and up-and-coming consultants who are all aligned on one mission: to redefine the Sales Engagement space and activate the authentic seller in all of us. 

The Consulting Services team delivers expert solutions that empower customers to achieve revenue growth. They scale a high-performance culture while driving customers to adopt the Salesloft platform and delivering business outcomes.

WHAT WE’RE LOOKING FOR:

We are seeking a motivated, results-oriented, forward-looking team player who can help us grow and mature our Consulting Services organization while ensuring the highest quality onboarding experience for our customers. 

If you’re looking for an opportunity to learn more, do more, and become more, then becoming a Manager, Consulting Services is the career path for you!

THE TEAM:

Our Salesloft’s Consulting Services team is comprised of seasoned and up-and-coming consultants who are all aligned on one vision and mission:

• Vision: Fundamentally transform the way buyers and sellers drive repeatable outcomes
• Mission: Bring science to the art of sales 

They are also the epitome of our core values and every day they… Lead with humility and respect, Earn customer trust, Put team over self, Redefine what’s possible and Deliver big results. 

THE SKILL SET:

• 3-5 years experience as an implementation or onboarding consultant in the software space
• Strong experience leading teams, and acting as a coach and mentor. Management experience preferred. 
• Collaborative mentality, prioritizing ‘we’ and not focusing on ‘me’
• Demonstrated ability to manage scope, tactfully handle escalations, overcome customer objections and assist others with those same skills
• High level of empathy - it’s important for both team member and customer interactions
• Bachelor's degree preferred

WITHIN ONE MONTH, YOU’LL:

• Begin 1:1’s with your manager, understand your 30-60-90-day plan and delve into your daily responsibilities
• Begin 1:1’s with your direct reports and shadow a few calls/meetings for each to develop a picture of their current competencies
• Serve as the primary customer escalation point for any issues, resource changes or other such matters during the implementation process
• Set your MoATs with your manager and develop an action plan to achieve them
• Meet key partners in Sales, Customer Success, Customer Support, Product, Engineering and the Executive team - they will be key relationships for you

WITHIN THREE MONTHS, YOU’LL:

• Achieve the Salesloft Administrator Certification, demonstrating your knowledge of our product
• Understand the various metrics and respective targets for your team (e.g. billable utilization, customer satisfaction, project margin) and begin driving adherence
• Maintain team morale and motivation, ensure a good work ethic and lead by example
• Continue to focus on your MoATs

WITHIN SIX MONTHS, YOU’LL:

• Assist with the creation and execution of the Consulting Services Department initiatives
• Participate in the interview, selection, hiring and on-boarding of new team members
• Ensure your team consistently meets or exceeds its various targets (e.g. billable utilization, customer satisfaction, project margin)
• Maintain consistent customer communication and escalation support as a Project Delivery Sponsor
• Continue to focus on your initiatives

WITHIN TWELVE MONTHS, YOU’LL:

• Set an example for new Consulting Services team members and assist in training, onboarding and motivating new Lofters
• Continue to focus on your OKRs

WHY YOU’LL LOVE SALESLOFT:

At Salesloft, we're not just a company, we're a community built on shared values. 

Salesloft helps sales teams drive more revenue with the only complete Sales Engagement platform available in the market. Salesloft is the one place for sellers and managers to go to execute all their digital selling tasks, communicate with buyers, understand what to do next, forecast with accuracy, and get the coaching and insights they need to win more deals. Thousands of the world’s most successful sales teams, like those at Google, 3M, IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2021, Atlanta Business Chronicle’s 2022 Healthiest Employers, three times by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Fortune, Glassdoor, Atlanta Journal-Constitution, and Inc Magazine. 

In addition to our stand-out organizational health, G2 recently ranked us #1 in Enterprise Sales Engagement and we were named a leader in the 2022 Forrester Wave for Sales Engagement. We received the highest possible score in 26 out of 30 criteria, more than any other vendor evaluated in our category. 

IS THIS ROLE NOT AN EXACT FIT? Keep an eye on our Careers Page for other positions!

WHY SHOULD YOU WORK AT SALESLOFT:

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
• You will work with an amazing team you can learn from and teach
• You will experience joining a high-growth/high-trajectory organization
• You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
• You will build community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives
• We have a vibrant, open office that utilizes modern technology
• You will grow more here than you would anywhere else, that is a promise

Salesloft is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.