DIFM Solutions Architect

We’re looking for a fast-moving, customer-focused web builder to join our DIFM (Do-It-For-Me) team. As a DIFM Solutions Architect, your primary responsibility will be to build beautiful, effective websites at scale—delivering an average of four high-quality, five-page websites per day.

This role is perfect for someone who combines strong visual design instincts with efficiency, technical fluency, and a customer-first mindset. You’ll work closely with multiple teams and directly impact customer satisfaction, retention, and revenue.

On a typical day as a DIFM Solutions Architect, you will:

• Build and deliver an average of four high-quality, five-page websites per day, completing each within four business days of content submission. All sites are built using the native WordPress block editor—no third-party themes or plugins.
• Ensure every site is polished, functional, and aligned with customer goals—handling light revisions and minor troubleshooting to maximize customer satisfaction.
• Support pre-sales engagement by participating in internal Slack channels, helping address customer questions, and recommending the right solutions.
• Collaborate cross-functionally with sales teams, developers, and other stakeholders across divisions to ensure a smooth customer journey and surface product insights.
• Help scale the service by reusing design components, sharing best practices, and suggesting workflow improvements.
• Stay current with WordPress.com features and broader industry design trends to raise the quality bar and bring fresh ideas to the team.
• Contribute to internal collaboration and knowledge-sharing by presenting at team meetings, helping with onboarding materials, and participating in broader org initiatives as needed.
• Collaborate on evolving service offerings by piloting new initiatives and giving feedback that shapes future workflows and customer experiences.

What we’re looking for:

• Proven experience in web design, website building, or a related field—especially with WordPress or other CMS platforms.
• Familiarity with the WordPress block editor is a plus.
• Ability to work quickly without sacrificing quality, balancing speed with thoughtful design.
• Strong written communication skills and a proactive, solution-oriented mindset.
• Comfortable operating in a fast-paced, ever-evolving environment with shifting priorities and new experiments.
• Comfortable using AI tools to improve efficiency, creativity, and problem solving within a high-volume design workflow.
• A collaborative team spirit—you’re generous with your knowledge and eager to help others level up.
• A customer-first mindset with a clear understanding of how both pre-sales and post-launch experiences drive long-term success.

Bonus skills:

• Experience with technical sales, customer onboarding, or live customer support.
• Familiarity with creating or maintaining reusable themes, including child themes and block patterns.
• Background in operations, service design, or optimizing workflows in high-volume environments.

This is a chance to directly impact thousands of customers while being part of a fast-growing, high-performance team. If you thrive in a creative, high-output environment—and you love seeing your work out in the world making a difference—we’d love to hear from you.

Salary range: $40,000 - $68,000 USD.  Please note that salary ranges are global, regardless of location, and we pay in local currency.

We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.

This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves.

About Automattic:

We’re the people behind WordPress.com, WooCommerce, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. We believe in making the web a better place.

We’re a distributed company with more than 1700 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.

We believe in Open Source, and the vast majority of our work is available under the GPL.Automattic is a Most Loved Company and Disability Confident Committed. (Here’s what that might mean for you.) Learn more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups.