Trust & Safety Policy Manager

Hinge (View all Jobs)

West Hollywood, California

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I'm a one-man team looking to improve tech interviews, and could use any support! 😄


Interview Process

1. Hiring manager screen 2. Take-home project 3. Discussions via Zoom that include pair-programming to iterate on homework and culture-fit interview


Our Mission

As humans, there are few things more exciting than meeting someone new. At Tinder, we’re inspired by the challenge of keeping the magic of human connection alive. With tens of millions of users, hundreds of millions of downloads, 2+ billion swipes per day, 20+ million matches per day, and a presence in 190+ countries, our reach is expansive—and rapidly growing.
 
We work together to solve complex problems. Behind the simplicity of every match, we think deeply about human relationships, behavioral science, network economics, AI and ML, online and real-world safety, cultural nuances, loneliness, love, sex, and more.

Our Trust & Safety Policy Team is dedicated to maintaining our Community Guidelines to help keep our users safe and promote a trusted and inclusive user experience. They work tirelessly to understand user behaviors and create meaningful protections against harmful activity. 

We are looking for a Trust & Safety Policy Manager to support our Policy Team. Reporting to the Director, Global Policy, you will oversee an existing team of Policy Analysts to develop, maintain, and implement our Trust & Safety policies. You will be a critical leader in our T&S program collaborating with Product, Engineering, Communications, Legal, and others in driving T&S strategies from a policy perspective. Your goals will be to develop and maintain a best in class policy program to ensure the quality and efficacy of our policy enforcement program. 

We are looking for someone passionate about user policies who is ready to take charge and lead the team forward with strategy, humility, and collaboration. 

It is possible that this role will be exposed to harmful content as part of ongoing work, in response to escalation requests, or by chance. Topics may include physical/sexual harms, hateful or harassing content, child safety, and similar areas. 

Where you’ll work:
This is a hybrid role and requires in-office collaboration two days per week. This position is located in Los Angeles, San Francisco, and/or Palo Alto, CA.

In this role, you will:
  • Develop, refine, and operationalize Tinder’s user policies to ensure that they can be enforced consistently and at scale around the world
  • In collaboration with the Director, establish and execute on a strategic vision for the team and manage ongoing policy related projects
  • Build strong relationships with Product, Engineering, Comms, Marketing, Legal and other partners and act as the Policy Consultant 
  • Oversee work to improve policies through audits, reviews, and in-depth research
  • Oversee maintenance of feedback loops and ensuring intelligence is acted on
  • Direct and manage the team’s workload, including prioritization and allocation of resources
  • Provide coaching and support to Policy team personnel
  • Act as a global escalation point of contact for policy questions and handle internal communications for policy issues
  • Build and articulate policy strategy and changes to internal stakeholders
  • Work cross functionally on user policy education initiatives
  • Stay up to date with recent trends in content policy and moderation
  • You’ll need:
  • 3-4 years of Trust & Safety or other relevant experience, at least 1 year in Trust & Safety Policy
  • 1-2 years of experience managing or supervising other people's work
  • Solid understanding of how policy decisions impact both products and operations
  • Excellent track record of project management
  • Excellent written and verbal communication skills
  • Excellent cross-functional project management skills with a strong history of collaboration with Legal, Product, and Engineering teams
  • Ability to multitask, prioritize, and keep up with a large volume of tasks in a fast-paced environment
  • Knowledge of working with both inhouse moderation and escalations teams, as well as external partner teams
  • Ability to juggle multiple tasks/timelines at once with extreme attention to detail, navigate ambiguity and is passionate about safety policy as a subject matter
  • As a full-time employee, you’ll enjoy:
  • Unlimited PTO (with no waiting period), 10 annual Wellness Days
  • Time off to volunteer and charitable donations matching 
  • Comprehensive health, vision, and dental coverage
  • 100% 401(k) employer match up to 10%, Employee Stock Purchase Plan (ESPP)
  • 100% paid parental leave (including for non-birthing parents), family forming benefits, and Milk Stork, which provides access to breast milk shipping for business travel, surrogacy, and employee relocation
  • Investment in your development: mentorship through our MentorMatch program, access to 6,000+ online courses through Udemy, and an annual stipend for your professional development
  • Investment in your wellness: access to mental health support via Modern Health, and Insight Timer; paid concierge medical membership, pet insurance, fitness membership subsidy, and commuter subsidy
  • Free subscription to Tinder Gold
  • Commitment to Inclusion

    At Tinder, we don’t just accept difference, we celebrate it. We strive to build a workplace that reflects the rich diversity of our members around the world, and we value unique perspectives and backgrounds. Even if you don’t meet all the listed qualifications, we invite you to apply and show us how your skills could transfer. Tinder is proud to be an equal opportunity workplace where we welcome people of all sexes, gender identities, races, ethnicities, disabilities, and other lived experiences. Learn more here: https://www.lifeattinder.com/dei

    If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact employeebenefits@matchgroup.com.

    Please mention No Whiteboard if you apply!
    I'm a one-man team looking to improve tech interviews, and could use any support! 😄


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