Escalations Associate, Genius (Evening/Night Shift)

We’re changing the way people think about money. Albert is on a mission to help millions of Americans get smarter about money, building industry-leading features that offer a whole new way to bank, save, and invest. No one has to worry about making the wrong financial decisions.

Financial guidance is inaccessible and too expensive for most people, leaving millions of Americans with nowhere to turn for help with their money. We believe that everyone deserves access to a complete financial manager, and we’re building it.

We’re a startup with a proven business model, backed by top-tier institutional investors and with nearly 17 million users who have trusted Albert to help them achieve their financial goals. We're on a mission to democratize money management through our simple, beautifully designed product, and we're looking for thoughtful, talented people to join us on our journey.

Step into the pivotal role of Escalations Associate within our fast-growing Genius team, working specifically during the evening or overnight shift, including weekends. In this position, you will be the cornerstone of our customer support, expertly navigating the most complex and sensitive issues our customers face after business hours. Your day-to-day will involve masterfully de-escalating high-tension conversations, diagnosing and remedying technical problems, and identifying trends in escalations to preemptively address potential issues. Your contributions will not only resolve immediate challenges but also drive forward initiatives that enhance the overall quality and performance of our customer experience.

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