Enterprise Applications Engineer (CloudBlue)

An overview of this role

Gitlab aims to make our products and services available to hyperscale and distribution channels like the AWS and GCP Marketplaces. Being seen in these channels allows for good visibility for those exploring within their preferred marketplaces. This also provides unified billing for those looking to streamline their operations.

As an Applications Engineer focused on Hyperscale Markets, your role will be to help lead in the design and development of this integration, work with internal Gitlab teams and make sure we publish agreed-upon rates in marketplaces, implement and maintain the integration services to make sure we deliver Gitlab services to these marketplace channels.

What you’ll do  

• Lead or participate in the design and development of complex software applications.
• Provide technical insights and recommendations to ensure that applications are scalable, maintainable, and aligned with the organization’s long-term goals.
• Investigate and resolve complex technical issues and system outages.
• Perform root cause analysis and implement preventive measures.
• Create and maintain comprehensive documentation of application architectures, configurations, and processes.
• Work closely with cross-functional teams, influencing decisions related to integrating other systems, data management, and overall system architecture.
• Normally receives no instructions on routine work or general instructions on new assignments.
• Acts in alignment with the GitLab communication framework.

What you’ll bring 

• Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.
• 0-2 years of experience in a system administration role, ideally with an enterprise SaaS software model.
• Hands-on entry-level administrator experience across a single platform such as Cloudblue, SalesForce, DocuSign CLM, Netsuite, Zuora Billing, Zuora Revenue, Coupa, Zip, Navan, Workday, ADP, eTrade, etc.
• Hyperscale Marketplace Integration Experience (Amazon Web Services, Google Cloud Platform).
• Ability to thrive in a fully remote organization.
• Be a self-starter, thrive in a fast-paced environment customer-centric, and have the interpersonal skills necessary to manage business and technology - relationships.
• Exceptional time management and prioritization skills, resilient under pressure.
• Exhibit strong security and confidentiality practices with systems that handle sensitive data.

About the team

The Enterprise Applications team is responsible for GitLab’s critical business applications, including Salesforce, Zuora, Netsuite, and many others. This team will be an important part of GitLab’s ability to scale as an organization. This includes introducing new system features and capabilities while maintaining the existing production environment for scalability and compliance. 

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.