Risk Vendor Operations Lead

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

As Stripe’s user base and global footprint grows dramatically, we are looking for an experienced leader who brings both strategic and operational abilities to lead the vendor management team responsible for our outsourced Risk operations. Our vendors provide user support across a number of contact channels such as email, chat and phone, they generate sales and qualify leads, they perform risk reviews and execute a variety of back office functions. You and your team are responsible for overseeing the vendor strategy for Stripe’s Risk Outsourced Operations and working closely with cross-functional leaders and operational teams across our Risk Engineering, Risk Policy and Risk operations functions

What you’ll do

You'll be part coach, part diplomat, part entrepreneur - 100% committed to building and sustaining trust with users and your team.

We are looking for someone who is passionate about risk mitigation, preferably within e-commerce or payments, and who possesses a deep understanding of Vendor and Outsourced Operations Management. As a leader of outsourced risk operations, You will guide the vendor management team to design and deliver incredible user experiences in collaboration with our cross-functional partners. You will set clear goals and directions, and provide regular feedback on vendor managers' performance against their individual goals and strategic goals set for the Vendor Management team. You will support vendor contracts and negotiations and hold the vendor accountable to high standards of performance by defining the KPIs and monitoring those metrics.

Stripe’s leaders Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment. They help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.Above all, leaders at Stripe ensure that the  team members are happy, effective, and growing in their career and new work experiences.

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• At least 10+ years of direct people management experience 
• 7+ years of experience leading vendor operations teams (preferably in high-growth technology companies).
• Excellent written and verbal communication skills. 
• Strong operational background and a track-record of making data driven decisions.
• An ability to execute on and deliver complex operational projects involving multiple stakeholders.

Preferred Requirements 

• You’re a proven leader with 10+ years managing scaled vendor organizations and building world-class customer experiences.  
• Deep experience managing operational third-party vendors and internal teams across different time zones.
• You have experience in laying out a vision for an organization, getting buy-in from senior stakeholders, and bringing the vision to life.
• You enjoy managing large cross-functional and global projects. You enjoy doing whatever it takes to execute on complex initiatives, and have a track record for taking projects from conception to launch.
• You have a knack for working well with a wide range of people across internal teams and external vendors.
• You are action-oriented, with strong organization skills and attention to detail.
• You excel in analytical thinking and problem solving, and use first-principles thinking and data to structure strategic recommendations