Senior Technical Architect (North America)

Responsibilities

Responsible for the application design, development and support of GitLab-related Professional Services projects
Demonstrate progressive leadership in the full life cycle of the software development environment
Responsible for the detailed design of GitLab-related projects from inception through production support
Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer
Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large scale enterprise projects
Mentor PS and partner consultants providing guidance regarding ‘Best Practices,’ communication, and implementation strategies
Provide mentorship and collateral in the form of documentation, delivery kits, and training materials
Liaise with and support of other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering
Review and provide input to PS training materials and presentations
Develop case studies, presentations, design documentation, best-practice methodologies and internal process development
Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW)
Responsible for leading technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements
Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required
Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team
Ability to provide technical expertise and consultative advice during the planning stages of a customer engagement

Mentor PS and Partner Consultants providing guidance regarding “Best Practice” communication, and implementation strategies
Hold enablement sessions for PS or other team members to learn how to use or how to sell particular service offerings
Assists Regional Delivery Managers with
Technical Vetting of Partner Consultants
New hire candidates
SOW staffing assessments
Provide technical leadership to the Professional Service Engineering team during the delivery of services engagements

Requirements

Strong written and verbal communications
Demonstrated progressive experience delivering two or more of the following consulting services
SCM migration
Cloud Architecture
Developer
CI/CD consulting services
Demonstrated progressive enterprise level software development experience
Demonstrated progressive DevOps Platform experience
Excellent written and verbal communication skills with the ability to influence internal team members, customers and partners
Demonstrated problem solving and decision-making abilities with effective organizational and time management skills the ability to handle multiple projects and priorities effectively in a fast-paced environment with minimal supervision
Strong organizational, multi-tasking and presentation skills. Ability to create momentum and foster organizational change
Applies fundamental concepts, practices, and procedures of particular field of specialization
Bachelor's Degree in Information Technology, Computer Science or other advanced technical degree, or equivalent experience