Manager, QA Engineering

About the team & opportunity

What’s so great about working on Calendly’s Engineering team?

We make things possible for our customers through impactful innovation.

Why do we need you? Well, we are looking for a QA Manager who will bring hands-on experience with testing software, as well as experience with growing and leading successful quality teams! You will report to the Head of QA Engineering and will be responsible for guiding and supporting Quality Engineers working within squads to deliver new functionality on the Calendly platform. You will work Engineering, Product, and Project Managers in an Agile environment.

A day in the life of a Manager, QA Engineering at Calendly

As a QA Manager, you will provide leadership to a team of matrixed QA Engineers (5-6 direct reports). You'll collaborate with Engineering Managers to understand the Product architecture in support of identifying, designing, or enhancing existing test frameworks. In addition, you will operate as a key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources on assigned projects or squads to help encourage a quality mentality throughout the organization.

On a typical day, you will be working on:

• Assessing and recommending improvements to the QA organization structure, roles and responsibilities
• Training, mentoring, coaching and leading direct reports both in their tactical day-to-day actions as well as their career path/growth
• Managing defect SLA’s through the prioritization of bug reports and communicate the prioritization to the development team
• Defining, documenting, and improving Continuous Testing processes and procedures that fit within and improve our CI/CD pipeline and methodologies
• Developing quality engineering best practices and standards for a particular feature or across multiple squads
• Documenting, supervising and communicating quality metrics such as test coverage, defect trends, critical path coverage and general testing status for assigned squads
• Ensuring that the squads adhere to the principles, guidelines and standard processes of the Quality Engineering strategy as defined
• Managing test strategies, processes and plans for assigned areas of work
• Leading team project allocations through coordination and facilitation of testing efforts, schedules, planning, and resources

What do we need from you?

• 5+ years of leadership experience managing matrixed QA teams and influencing senior level management and key stakeholders
• Demonstrated experience enhancing the overall skills of the team by contributing to processes, sharing best practices, and helping the team innovate to build great products
• Experience mentoring staff and end users on quality objectives and testing processes
• Solid understanding of QA methodologies, tools, and processes
• Experience testing and leading quality teams for SaaS web applications
• Ability to lead and supervise multiple projects in QA process at a single time
• Excellent communication and interpersonal skills
• Natural curiosity and tendency to question the status quo
• Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time

What’s in it for you?

Ready to make a serious impact? Millions of people already rely on Calendly’s products, and we’re still in the midst of our growth curve — it’s a phenomenal time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional career.

Our Hiring Process:

Typically, individuals will participate in the following interview process. However, there may be slight nuances given the role and or department we are hiring for. Please keep in mind that individuals can be declined from the position at any stage of the process.

• Qualified individuals will be invited to schedule a phone interview with a member of our recruiting team. This is a great time to ask any initial questions you have about the company or the role.
• Next, we’ll put you in direct contact with our hiring manager. You’ll get a chance to learn even more about life at Calendly, the responsibilities within your role, and the qualities needed to succeed here.
• Then, you will perform an interview exercise, where you can highlight your skills.
• Next, or in parallel, you’ll meet with your potential team members.
• Finally, we connect with those you’ve worked with before, to learn more about the impact you can make, the value you bring, and the best way to set you up for success at Calendly.

We aim to provide an inclusive and equitable experience to everyone who expresses interest in working at Calendly. The recruiter assigned to this role will keep you informed every step of the way. Have questions? Let your recruiter know! Want to share your experience? We are passionately committed to improving and building on our process, and we consider feedback a gift.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at recruiting@calendly.com .

This specific role is not eligible for employment in California, Hawaii, or Alaska. Note that all individual roles will specify location eligibility.

Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection