Trust & Safety Lead, Pocket

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Pocket empowers people to discover, organize, consume, and share content that matters to them. Our apps and platform are essential ways that tens of millions of people discover and consume content on the web. Pocket is the Web, curated: for you and by you.

We are seeking an experienced and creative Trust & Safety Lead to develop the vision and strategy for safe-by-default social sharing features within Pocket. Your work will be critical to the success and growth of the platform and a model across Mozilla more broadly

As Trust & Safety Lead, you will serve as a key stakeholder in keeping our users safe as we build new sharing features within the platform. You’ll develop the vision and strategy for harms detection and content moderation in ways that balance user safety with protection of speech and user agency, and work with teams across the organization to implement policies, technologies, and tooling that support and protect our users. 

Whether it’s understanding and navigating global legal frameworks, setting guidelines for community behavior, or helping to define the next generation of safety tools, the Trust & Safety Lead will be at the forefront of building exciting new features in the Pocket experience, all the while contributing to Mozilla’s mission of being a trusted guide through the joyful internet.

What you’ll do

• Work with teams including legal, policy, content, product management, and engineering to identify trust, safety, and regulatory risks of Pocket products, and develop innovative ways to mitigate these risks and combat harmful content; 

• Develop transparent user conduct and content policies — and internal content moderation guidelines — on a range of sensitive topics, which may include abuse, harassment, dis/misinformation, youth and community safety, and other issues; 

• Build alignment for safety policies across product teams and leadership/executive teams; 

• Partner with product and engineering teams on designing, and building front-end and back-end safety solutions, e.g. automated harms detection and remediation, as well as user reporting features; 

• Build a team of trust & safety risk assessment, policy, and operations professionals, in addition to product managers and engineering as the business scales; 

• Act as a thought leader for complex policy issues related to sharing features and provide guidance to team members in developing and evolving policy and enforcement approaches.

What you already have

• 5+ years of relevant experience (including 2+ years of team management); 

• Demonstrated track record of developing and implementing trust and safety product solutions, content moderation strategies, trust and safety policies, and/or enforcement approaches;

• Sophisticated understanding of global regulatory frameworks relating to content trust and safety; 

• Experience prioritizing collective success while supporting individuals through direct mentoring and coaching, setting clear expectations, and cultivating unique strengths;

• Ability to work cross-functionally and think strategically, and a dedication to the mission of keeping users safe online; 

• Excellent analytical skills, including using data to drive strategy and business outcomes.

If you don’t meet 100% of the above qualifications we still encourage you to apply!

About Mozilla 

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.  We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.  Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Group: C

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Req ID: R2064