Location: SF, Seattle, Remote in NA only

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Service Platform enables Stripe’s engineers to build and ship products using efficient and reliable service oriented architectures. This organization sits at the boundary between Infrastructure and Product engineering where they build Stripe’s service frameworks, pervasive abstractions, async orchestration infrastructure, developer tooling integrations, and operational tooling for services. Key priorities for this group include delivering an amazing developer experience, enabling Stripes to effectively leverage Infrastructure platforms, and sustainable product engineering.

What you’ll do

As an Engineering Manager of Managers within the Service Platform organization, you will lead multiple teams, collaborate with infrastructure and product engineering orgs, and advance service oriented architecture (SOA) adoption at Stripe.

Responsibilities

• Work with high-visibility teams and their stakeholders to support the company’s key engineering initiatives.
• Provide hands-on technical leadership (architecture/design, vision/direction/requirements setting, and incident response processes) for your reports.
• Understand user needs and pain points to prioritize engineering work and deliver high quality solutions that meet user needs.
• Work with leaders across the company to create and drive toward the longer term vision of Stripe’s services roadmap.
• Support the engineering team in achieving a high level of technical excellence and stability.
• Lead and manage processes to help infra teams do their best work and interface effectively with the rest of Stripe.
• Contribute to engineering-wide initiatives as a member of Stripe’s engineering management team.
• Deliver value through strong collaboration with multiple stakeholders across Stripe.
• Define and grow your team’s charter with Stripe’s business goals.
• Manage and grow a team of engineers and engineering leaders, including line managers, to deliver high business impact projects on schedule with high-quality.
• Partners with our recruiting team to attract and hire top talent, and define the overall hiring strategies for your team.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 2+ years of experience being a manager of managers (leading managers and senior ICs), of a team of at least 25+ people.
• Experience managing staff or principal engineers.
• At least 3 years of experience managing teams that shipped and operated critical distributed system infrastructure.
• Experience managing engineering teams working on API design, abstractions, frameworks, or client libraries (e.g. building internal or external developer products).
• Experience effectively managing demanding/conflicting stakeholder and partner relationships.
• Experience driving business and product success in a highly cross-functional organization with a high level of autonomy and responsibility.
• Successfully built a team, defined its mission, and executed on its goals. Experience recruiting, mentoring, and retaining great people that fulfill this mission.
• Works effectively cross-functionally and is able to think rigorously, communicate effectively, and make or coordinate hard decisions and tradeoffs.
• Technical enough to drive clarity with staff engineers about architecture and technical strategic decisions.
• Encourages a healthy work environment that’s both challenging and supportive.

Preferred qualifications

• 5+ years of management experience, including 3+ years of being a manager of managers.
• Strong written and verbal communication skills for different audiences (leadership, users, company-wide).
• Experience changing culture across large organizations.
• Experience with a variety of common infrastructure platforms (databases, logging, event streams, metrics, caching, etc).
• Experience building products using static (Java) and dynamically (Ruby) typed programming languages.
• Experience leading partially remote teams.
• Experience developing with and contributing to open source framework ecosystems (e.g. Spring).
• Experience developing sustainable, in-house framework and abstraction ecosystems in large engineering orgs.
• Experience with asynchronous programming models and asynchronous orchestration infrastructure.
• Experience with high leverage ORM/ODM abstractions for databases.
• Experience with rich codegen platforms.
• Experience managing rigorous incident response processes and on call rotations.