Fraud and Chargeback Analyst

Airbase (View all Jobs)

Remote, Philippines

Please mention No Whiteboard if you apply!
I'm a one-man team looking to improve tech interviews, and could use any support! 😄


Interview Process

1. Intro Call with HR or EMs 2. Small take-home project 3. Two tech rounds with Airbase Engineers (based on real world engineering problems) 4. Final values round with the Founder or Director of Engg.

Programming Languages Mentioned

ETL


About Us:
Airbase is the first all-in-one spend management platform that provides companies unparalleled control and visibility into every dollar spent. Finance teams deserve a solution that eliminates the tedious work involved in managing spend and allows them to focus on being strategic partners to the rest of the business. We do that by replacing the multiple systems typically used to manage spend with a single platform that handles every workflow including expense approvals and payments (physical cards, virtual cards, ACH, check), while also automating away the bulk of spend-related accounting. Learn more about why innovative companies like Gusto, Segment, Doximity, Getaround, Netlify, and more trust Airbase at www.airbase.com

About the Job:

You will become a key member of the Fraud/Risk Management team, working directly under the Manager, Fraud and Chargeback, helping to identify, mitigate, and respond to fraud incidents whenever they happen, with a focus on times outside normal United States business hours. Your ability to quickly respond to fraud incidents using sound judgment and professionalism will define your success at Airbase.

Responsibilities:

  • Monitors internal fraud reporting tool throughout their work day to identify possible fraud incidents.
  • Investigates suspected fraud incidents by reviewing internal systems, open source resources, and contacting merchants/financial institutions/customers as necessary.
  • Takes appropriate action to retrieve funds at risk due to fraud events, to include filing chargebacks, contacting merchants, and interviewing customers.
  • Analyzes and reviews platform login activity to detect and mitigate potential account takeover events.
  • Engages in communication across the organization to resolve fraud situations and provides recommendations to resolve fraud.
  • Conduct periodic account/customer reviews to identify potentially fraudulent activity.
  • Responds quickly and exercises exceptional communication skills to optimize each contact with customers, partners, and external vendors/banks.
  • Ensures compliance with departmental and organizational standards and processes to accommodate work volumes and deliver superior customer satisfaction.
  • Provides internal support to other business units on fraud-related issues.
  • Works effectively across the organization to maximize company resources.

About You

  • 2+ years of experience in fraud detection/monitoring/investigations.
  • Flexible availability based on business needs including working weekends and holidays (outside 8am-6pm CST).
  • Confident and can effectively communicate both in oral and written English.
  • Deep understanding of fraud vectors and methods.
  • Working knowledge of US banking practices and laws surrounding money movement.
  • Excellent communication skills to be used with internal partners, external vendors, and customers.
  • Comfortable with ambiguity and having the latitude to exercise professional judgment.
  • Chargeback experience is a big plus.

We offer competitive cash compensation and equity. We're a remote team and are happy to work with candidates from anywhere in the world.

 

#LI-Remote

Please mention No Whiteboard if you apply!
I'm a one-man team looking to improve tech interviews, and could use any support! 😄


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