Global Escalations Specialist, Member Experience

As humans, there are few things more exciting than meeting someone new. At Tinder, we’re inspired by the challenge of keeping the magic of human connection alive. With tens of millions of users, hundreds of millions of downloads, 2+ billion swipes per day, 20+ million matches per day, and a presence in 190+ countries, our reach is expansive—and rapidly growing.

 

We work together to solve complex problems. Behind the simplicity of every match, we think deeply about human relationships, behavioral science, network economics, AI and ML, online and real-world safety, cultural nuances, loneliness, love, sex, and more.

• Member Safety: Our top priority is to build an authentic, equitable, and respectful community

• Diversity: We strive to build a workplace that reflects the rich diversity of our members

• Authenticity + Collaboration: We encourage authenticity to nurture a trustworthy, collaborative environment

• Big Ideas: We champion and rally behind big ideas, empowering people to to think and act differently and to be unafraid of having a strong point of view

• Innovation: We never stand still; we’re inspired to build for what’s next, and we must constantly innovate, experiment, and learn

Tinder brings people together. With tens of millions of users and a presence in every country on earth, our reach is expansive—and rapidly growing. Your work here can change the world.  

Our Global Escalations team, within the Member Experience org, is dedicated to supporting and  protecting our user base. We are looking for a Global Escalations Specialist to help us handle member escalations spanning trust & safety and support policy.  

Our Global Escalations team investigates safety issues, abuse, bugs & app functionality issues on the platform, along with enforcing Tinder's Community Guidelines and Terms of Service.

This is a hybrid role and requires in-office collaboration twice per week. This position is located in Los Angeles, CA.

The salary range for this position is $46,500 - $56,000.  Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in Los Angeles, California. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting

At Tinder, we don’t just accept difference, we celebrate it. We strive to build a workplace that reflects the rich diversity of our members around the world, and we value unique perspectives and backgrounds. Even if you don’t meet all the listed qualifications, we invite you to apply and show us how your skills could transfer. Tinder is proud to be an equal opportunity workplace where we welcome people of all sexes, gender identities, races, ethnicities, disabilities, and other lived experiences. Learn more here: https://www.lifeattinder.com/dei