Senior Site Reliability Engineer

TuneIn (View all Jobs)

San Francisco, CA

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I'm a one-man team looking to improve tech interviews, and could use any support! 😄


Interview Process

1. High level screening over the phone or on-site 2. Take home project 3. Code review and discussion

Programming Languages Mentioned

Golang, Python


At TuneIn, we are reinventing radio for a connected world, with live sports, up-to-the-minute news, curated music, millions of podcasts, and over 120,000 streaming radio stations—streamed to tens of millions of customers through our mobile and web apps, and our unmatched platform of hundreds of consumer device and service integrations. From smartphone to smart speaker to electric car, TuneIn delivers live and on-demand audio from voices you trust wherever you want to listen.  

Location: US Remote  

At TuneIn, we are reinventing listening for a connected world with live sports, up-to-the-minute news, curated music, millions of podcasts, and over 120,000 streaming radio stations—streamed to tens of millions of customers through our mobile and web apps, and hundreds of consumer device integrations. From smartphones to smart speakers to electric cars, TuneIn delivers live and on-demand audio from voices you trust wherever you want to listen.

About the Position 

The Senior SRE team member will have a direct impact on the metrics, monitoring, alerting, and overall health of our systems, as well as working to accelerate our delivery velocity to production. You’ll work closely with the Engineering Teams and Infrastructure Automation (including in Ukraine) to thoroughly instrument observability and automation in all aspects of the infrastructure and help maintain an efficient, fault-tolerant, and extremely high uptime environment.  

You’ll work on projects which include modern technologies like Kubernetes, Terraform, and Pulumi, in addition to services like Datadog, New Relic, Opsgenie, and spot.io.  In addition, you’ll work to automate tasks and develop tools for self-service used across Engineering. In this role, you’ll have the opportunity to work closely with our engineers to fully understand the entire stack and where and how speed or reliability improvements can be made. 
Responsibilities
  • Lead research and development on identified projects
  • Design and implement solutions with high availability and scalability in mind
  • Participate in design discussions, propose approaches, suggest alternative solutions and improvements
  • Perform regular audits on systems architecture regarding scale and performance
  • Create SLOs and perform SLA analysis to reach Engineering SLA targets
  • Work with engineering teams on projects before they go live on system design consulting, capacity planning, observability setup, and tuning
  • Collaborate with engineering partners to drive operational health improvements, root cause analysis, postmortem discussions, and their associated remediations that serve to improve reliability and sub-linearly scale operations
  • Partner with engineers to demonstrate tools, processes, and techniques to reduce business risk
  • Frequent collaboration with US and Ukraine-based team members both to educate and mentor as well as to ensure the alignment around the optimal automation and observability  for TuneIn
  • Identify common patterns in challenges with operating services in production, partner with others to design and implement reusable solutions and/or other cross-functional work that drives down the complexity, difficulty, costs, and risks of operating the business
  • Identify and contribute to solutions for reducing services outages, reducing alert noise, improving monitoring, and helping our services reach Service Level Objectives
  • Operational support scopes like tooling and automation, monitoring, workflow management, maintaining and improving CI/CD, monitoring, etc
  • Participate as part of an on-call rotation and responsible for responding to escalated alerts outside of business hours with overnight support from our Ukraine team
  • Requirements
  • 5+ years of industry experience
  • Proficient in at least one of one programming language (Python, Golang preferred)
  • Deep proficiency with AWS
  • Strong experience with Infrastructure Automation tools, such as Terraform/Pulumi
  • Extensive knowledge of container orchestration (Kubernetes and Docker)
  • Experience in debugging and troubleshooting production issues
  • Familiarity with observability stacks such as Datadog, New Relic One, Prometheus, Alert Manager
  • Strong security skills
  • Ability to debug, optimize code, and automate routine tasks
  • Expertise in designing, analyzing, and troubleshooting large-scale distributed systems
  • Systematic problem-solving approach, coupled with effective communication skills
  • Our Compensation & Benefits
  • TuneIn offers competitive salary, bonus, and equity compensation packages
  • We offer generous benefits, including 100% coverage of all health plans for employees and dependents, regardless of which medical health plan you choose
  • Dental and Vision plan coverage
  • Flexible time off policy, plus 11 paid holidays (2022)
  • Extended holiday office closure (full weeks) for Independence Week, Thanksgiving, and end-of-year holidays
  • 401k Plan
  • Parental Leave
  • Wellness stipend
  • Technology stipend
  • Individual training and educational spending
  • Pet insurance
  • #LI-Remote
    #LI-MG1

    About TuneIn

    TuneIn, the world’s leading live streaming service, brings together live sports, news, music, podcasts, and radio from around the globe. With more than 75 million monthly active users, TuneIn is one of the most widely used streaming audio platforms in the world. TuneIn broadcasts over 100,000 owned & operated and partner radio stations and boasts more than 5.7 million podcasts. With premiere distribution across 200 platforms and connected devices, TuneIn empowers listeners to ‘hear’ what they love wherever ‘here’ might be. TuneIn Premium subscribers get exclusive access to commercial-free news from top networks like CNN, Fox News Radio, MSNBC, CNBC, and Bloomberg, as well as live NHL, and college sports programming, and commercial-free music channels. For more information, please visit us at www.tunein.com or follow us on Facebook, Instagram, or Twitter.

    Our commitment to Diversity and Inclusion 

    We’re committed to growing and empowering a more inclusive community within TuneIn. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.

    We Grow Our Team Utilizing Transparency and Trust 

    TuneIn is hiring for many amazing opportunities! We are always thrilled when people apply to our opportunities. Often, we reach out directly to candidates. TuneIn's Recruitment engagement means you'll get an email from the tunein.com domain. We do not use any other domains to conduct recruitment efforts. A member of our People Team will speak with you or will meet with you and we never use the Wire app to conduct interviews. We will also never send you messages asking you for personal or financial information. Use caution when the identity of someone contacting you cannot be linked directly to the tunein.com domain. If you've been the victim of a scam, report it to your local law enforcement. If you feel targeted by a fraudster or someone impersonating a TuneIn team member on LinkedIn, please contact LinkedIn directly here, or send us an email at job-offer-scam@tunein.com

    Please mention No Whiteboard if you apply!
    I'm a one-man team looking to improve tech interviews, and could use any support! 😄


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