Manager, Design Operations

Zapier (View all Jobs)

Americas. UTC/GMT -7 to UTC/GMT-4

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Interview Process

1. Recruiter interview 2. Take-home project 3. Code review of the take-home project 4. Technical discussions with hiring manager and engineers from the team, values interview.


Hi there!

We're looking for a Manager, Design Operations to join the Insights & Design team at Zapier. You will play an integral role in designing, implementing, and scaling our design practices and processes that will take our organization to the next level. 

 

Reporting to the VP, Insights & Design, this role spans both team operations and program management. You’ll oversee a team of Design Program Managers and Producers that continue to evolve our practice by developing and implementing processes to support the day-to-day operations of our team of designers. You will help drive strategic, cross-functional initiatives, and foster an inclusive design community. You will partner with Zapier’s Insights & Design Leadership team and other Operations Leads, to innovate and build new solutions that allow us to scale and mature effectively.

 

About You

  • You have helped guide a Design organization of our size through to the next level of maturity. You have the ability and know-how to deeply understand our org, you are familiar with best practices in Design orgs, and your superpower is knowing when and how to implement the right tool or process in your toolkit. Failure state for this role would be implementing new processes or procedures that don’t solve our specific problems or are too bureaucratic for our size to gain traction.
  • You see yourself as the conductor of the team. You identify opportunities to improve the way we work, and foster an inclusive design community. You’re observant, an active listener, and you constantly ask “why” again and again. You love thinking broadly in systems, with the ability to easily understand how all the interrelated pieces work together, and have a knack for identifying the most critical areas for improvement. You are outcome oriented and know that a project is only complete when the problem is solved.
  • You know when to execute, when to collaborate, and when to delegate. You should be comfortable diving in proactively to solve high-impact problems. This is especially true for problems in which you can take administrative work off of Design teams’ plates. When you are out of your depth, you are able to identify the right people to bring in to help move forward. While we don’t expect you to be able to solve every problem yourself, we do expect you to own the outcome and pursue alternative solves, such as collaborating with internal subject matter experts, identifying an external training program you’ve vetted, or even advocating for a new hire, for example.
  • You believe relationships are critical to success. You are able to quickly build relationships and trust with folks across not only Engineering, Product, and Design - but with cross-functional partners as well such as Marketing. You quickly build credibility and trust with your collaborators and direct reports, and see your role as a mentor, coach, advocate and sponsor.  
  • You’re an excellent written and visual storyteller. We’re also a 100% remote team, and documenting is our primary means of communication at Zapier, so this bullet appears in most jobs. It’s even more critical here. This role will be responsible for creating operations-related documentation and governing Design-related Playbooks. Developing easily consumable communications and documents will be a key way that you will influence and maintain change in the Design org.
  • You’re solid at time management. You’ll juggle a variety of projects, and as a part of a distributed team, you’ll be trusted to work with minimal supervision. As a part of a growing company, you have an opportunity to make a big impact, and you’re keen to build processes that’ll make your job more efficient over time.

 

Things You’ll Do

  • Lead a team of Design Ops specialists, supporting and enabling them to deliver impactful work for the organization.
  • Develop and build systems, frameworks, and processes, to enable and optimize the creative process and high-quality design, help drive context and visibility across the team, break down silos, and help centralized teams scale their impact across the organization.
  • Support cross-functional strategic projects that span Design teams (Product Design and Brand Studio): Create clarity and enable the project team to be more impactful by facilitating decision-making, helping scope resources, tracking and communicating progress, resolving blockers, and surfacing challenges.
  • Develop the necessary rituals, rhythms, and programs to foster a high-performing and inclusive team culture (e.g Onboarding, All Hands, Design Critiques).
  • Elevate the team’s presence in the organization by identifying opportunities to advocate, educate, and evangelize on behalf of the Design functions
  • Manage and optimize tooling and other logistics for the team, such as relationships with external parties (contractors, vendors)
  • Continuously monitor and improve cross-functional partnerships by optimizing for increased information flow, communication, and collaboration. Act as a bridge between Design Ops and other Operational Teams (Insight Ops, Product Ops, Engineering Ops, GTM Ops).

 

The Whole Package

Our fully remote, distributed environment enables us to work with awesome people from around the world. Our team members work from 38 different countries. We generally hire based on time zones and try to keep teams together by making sure that every Zapien overlaps with their manager & teammates for at least a few hours a day.

Zapier offers:

  • Competitive salary and bonus program
  • Equity for All: Stock options (or equivalent) for every Zapien
  • Healthcare + dental + vision coverage*
  • Fertility and Adoption Assistance
  • Retirement plan with 4% company match*
  • $2,000 annual learning stipend for use on courses, conferences, and more—your choice
  • Annual all-company retreat
  • 14 weeks paid leave for new parents of biological or adopted children
  • Customized Zapiversary rewards on your 1, 3, 5, 7 and 10 year work anniversaries
  • Leading-edge equipment. We set you up with an Apple laptop and provide an additional budget for you to choose other home office accessories and software you may need.
  • Take the time you need to renew. We encourage Zapiens to take at least 10 days off each year. Most of us take 25 days off per year for vacation & holidays, plus whatever sick time we need.
  • Opportunity to work with Zapier’s amazing partners network

*While we support Zapiens around the world the best we can, healthcare plans are available in the UK, Canada, and United States. Retirement plans are currently available specifically in the UK, Canada, New Zealand, Australia, and United States. A regional benefits premium is added directly to the salary ranges for team members who are in countries where we do not have entities or provide company-sponsored benefits. When recommendations are made for base salary, the benefits premium has already been factored in.

 

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We are looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. protected by local law. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.

 

#LI-Remote

Please mention No Whiteboard if you apply!
I'm a one-man team looking to improve tech interviews, and could use any support! 😄


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