Trust & Safety Advocate

Hinge (View all Jobs)

Dallas, Texas, US

Please mention No Whiteboard if you apply!
I'm a one-man team looking to improve tech interviews, and could use any support! 😄


Interview Process

1. Hiring manager screen 2. Take-home project 3. Discussions via Zoom that include pair-programming to iterate on homework and culture-fit interview


Millions of singles use our products every month to go on dates and make new connections. We believe that no business brings more happiness to more people than ours.

The Match and Match Affinity Trust & Safety team is on a mission to create a safer platform and community for all. In the role of Trust & Safety Advocate, you will handle high-severity escalated issues and work closely with our Legal, Safety, and Product departments to ensure a safe, secure, and positive member community. 
 
In this position, you may provide weekend and evening coverage. This position is also located out of Dallas, TX office.
How you'll make an impact:
  • You will handle a high-volume caseload of urgent and critical incident types including safety cases, bans and appeals
  • You will provide thorough, detailed investigations and escalations for those tickets across Match and Match Affinity products using various support platforms
  • You will act with a sense of urgency to ensure the complete, accurate, and timely completion of your caseload within strict service level and quality agreements
  • We could be a match if:
  • You have at least 3 years of high-volume customer care support, content moderation, or help center operations experience (and exposure to safety- or fraud-related issues/crime would be helpful in this role)
  • You have prior experience with CRM, customer database, or customer support systems and tools
  • You are a critical thinker with emotional intelligence, creative problem-solving skills, and strong attention to detail
  • You have the ability to review content that may be disturbing, while also providing assistance and extending empathy to our member base without involving personal beliefs
  • You are committed to following Company processes and guidelines to solve problems and will exercise sound judgement within a highly ambiguous environment
  • We did it again -- we were selected as one of the Top 100 Places in Dallas to work!
    Our team is based in Dallas
    We are extremely passionate about candidate experience and proud of our Company’s mission

    #LI-MG
    #mogul

    Please mention No Whiteboard if you apply!
    I'm a one-man team looking to improve tech interviews, and could use any support! 😄


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