Senior Engineering Manager, Billing & Monetization
Loom (View all Jobs)
United States
Interview Process
1. Google Hangouts resume dive on past experience 2. Take-home project OR architectural phone screen 3. On-site interviews (2 technical architecture related to work, 1 or 2 non-technical)
Loom is the video communication platform for async work that helps companies communicate better at scale. Loom makes it easy to record quick videos of your screen and camera and instantly share them with a link. More than 14M users across more than 200k companies around the world trust Loom to share feedback, updates, intros, training, and more – every day. Founded in late 2015, Loom has raised $203M from world-class investors including Andreessen Horowitz, Sequoia, Kleiner Perkins, Iconic, and Coatue.
The Role
Loom is looking for an experienced and empathetic senior engineering manager to join our Billing & Monetization Team, scale it up, lead it, and inspire those they interact with. This person will be a strong technical and people-focused leader, who embodies the values we seek in our engineering leaders to , continuously demonstrate cross team , in the face of adversity, and an inner drive to .
The Billing & Monetization team sits at the core of Loom’s business strategy - as a product-led growth organization, converting users and collecting payment is a foundational capability that is critical to our business and growth. You’ll become a domain expert and a trusted partner to colleagues across the organization, working alongside a top-notch team across multiple disciplines to create a robust billing platform to support Loom in its journey to introduce a new mode of communication for the workplace, driving conversion while creating trust and transparency throughout the entire billing process.
Responsibilities
- Lead and manage our Billing & Monetization team, building out our billing platform foundations and optimizing self-serve conversion through rigorous experimentation and metrics focus
- Manage and advise our Billing & Monetization Team on technical house-keeping initiatives and ensure we are able to consistently pay down technical debt while meeting product delivery timelines
- Support integration of Loom’s billing system with payment systems, subscription management services, etc.
- Empower internal teams with billing-related tooling and data
- Work with other engineering and product leaders to create new and existing billing success metrics and drive towards them.
- Collaborate cross-functionally with data, design, product, finance & accounting, sales, support, product marketing, etc
- Recruit, hire, and train your team, building a sense of belonging and psychological safety, growing each member from a place of empathy and good intentions
- Pair and brainstorm with engineers on architectural and technical topics
What We're Looking For
- Managed a team of 6 or more engineers
- Managed remote engineers distributed across multiple timezones
- 6+ years of professional full-time experience as a software engineer
- 2+ years of engineering management experience
- Led projects with multiple stakeholders and helped drive towards clarity and decision velocity
- Track record of hiring, retaining, and growing senior engineering talent
- Track record of shipping new products and iterating on them over time
- Billing systems experience a plus
How We Work
Perks at Loom
- Competitive compensation and equity package
- 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
- Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
- Healthcare reimbursement (for International employees)
- Life, AD&D, Short and Long Term Disability Insurance
- 401(k) with 4% company matching
- Professional development reimbursement
- Wellness stipends
- Unlimited PTO
- Paid parental leave
- Remote work opportunities
- Home office & technology reimbursement
Loom = Equal Opportunity Employer
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