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Product Success Coach & Onboarder – Bilingual Role

Symplicity (View all Jobs)

Remote

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I'm a one-man team looking to improve tech interviews, and could use any support! 😄

Interview Process

1. Take-home project 2. Code review in-person

The role of a Product Success Coach & Onboarder is to work as part of a team of dedicated people with our customers, developers, product designers, and executive team in the support and enhancement of our customers’ software experience – from better understanding their data, to helping them achieve efficient workflows. The Product Success Coach has done their job when our customers are using our software in the most efficient and innovative ways possible. This role can be fulfilled fully remote and is a bilingual position.

Responsibilities
  • Help our customers to define their goals, discuss new solutions and opportunities, and resolve their product issues.
  • Actively participate in the creation and ongoing writing of our knowledge base, customer resources and support materials.
  • Participate in building a national community, where discussions and idea-sharing about our products can take place
  • Work closely with our development team to articulate customer ideas and questions.
  • Self-manage your time and look for ways of improving the usability and functionality of the software.
  • Communicate openly and honestly with our management team and software developers.
  • Provide frontline resolutions and solutions for the Orbis software platform over the phone, through our online ticketing system and email.
  • Have the flexibility to travel periodically for on-site meetings, training and conferences. Most travel will be within Canada and the US.
    • Symplicity is the market leader in employability solutions. We help companies find talent, we help higher education institutions fill skills gaps and we help new graduates start their careers. Used by more than 30 million students worldwide, our comprehensive suite of products touches the complete student lifecycle: from admissions to alumni engagement, Symplicity's products span career services, counseling, student conduct, and campus life.

    We are Great Place To Work certified.

    Join our team!

    Please mention No Whiteboard if you apply!
    I'm a one-man team looking to improve tech interviews, and could use any support! 😄

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