Sr. Engineering Manager, Site Reliability Engineering

Location: Americas. UTC/GMT -7 to UTC/GMT-4

Our fully remote, distributed environment enables us to work with awesome people from around the world. Our team members work from 38 different countries. We generally hire based on timezones and try to keep teams together by making sure that every Zapien overlaps with their manager & teammates for at least a few hours a day.

Zapier’s on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation.

As we continue to scale our product and grow our team, we’re looking for an experienced Senior Engineering Manager to manage multiple remotely-distributed teams of Site Reliability Engineers.

As a Senior Engineering Manager, you’ll have multiple Engineering Managers reporting to you. Your team will build critical infrastructure for Zapier’s systems, provide tools to help developer teams deliver production services, and partner with the rest of Engineering to produce reliable and scalable solutions. Your team’s focus will be:

To ensure Zapier continues delivering value to our customers as the business grows.

To help our developers ship reliable and scalable services, faster.

If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

About You:

• You are an experienced engineering leader. You have experience managing engineering teams, preferably experience with managing multiple engineering teams. You lead by example and empathy, understand the business and how to prioritize project work, emphasize mentorship, and create an environment of learning. You encourage diversity of ideas and know that the team is collectively stronger than any individual.

• You are an effective team builder. You know how to hire, train, and develop Site Reliability Engineers and operations leaders from all backgrounds. You understand the benefits of building a diverse and inclusive team. You value teamwork and believe in helping others feel safe to grow and develop. You help your teams get better at what they do, and you don’t need to be in the same room to help them succeed.

• You can keep track of, prioritize, and manage multiple projects. We're a growing team, and there's no shortage of things you could be doing in a day. You'll carve out time for functional projects and ensure the engineers on your teams solve issues that matter -- making development even easier, building a culture of reliability, and delivering outstanding service to our customers.

• You have excellent communication skills. You understand and appreciate what your stakeholders need and you can speak their language. You regularly work with other Production Engineering and development teams, balancing engineering concerns (such as technical debt) with product concerns. Not only do you know how to share your knowledge with the team and write asynchronously consumable documentation (we do this a lot as a remote company), but you know how to communicate your vision effectively with software and support teams.

• You have a background in Site Reliability Engineering. You’re comfortable talking about SLOs, incident management, and building a culture of reliability. You have empathy for our customers and our engineers who use our systems and are eager to make improvements for them. You seek to reduce toil and understand what it means to take a software engineering approach to operations.

• You know the cloud. You’ve designed and maintained highly available, cloud-based infrastructures in AWS or another cloud offering. You understand how to leverage infrastructure as code tools and have experience implementing best practices for reliability and observability.  We use Terraform, Kubernetes, Redis, GitLab, and Datadog.

• You value our values. At Zapier, our values are at the heart of how we work together and think about our customers. In our remote setting, they help develop trust and ensure we work and collaborate to democratize automation. You see how these values can empower meaningful work, thrive in a collaborative setting, and are eager to continue growing excited to be part of the team.

Things you’ll do:

As a Senior Engineering Manager, you’ll be responsible for

• Planning and executing the strategic vision of Production Engineering. You’ll help plan objectives for the half, quarter, and sprint. You’ll help define the metrics your teams will move and be accountable for meeting targets.

• Working closely with engineering peers to provide high-quality, reliable, and performant production software.

• Ensuring your teams successfully work within an Agile framework to provide critical infrastructure projects.

• Advancing Site Reliability Engineering as a practice across Engineering.

• Driving continuous improvements to our incident management and on-call response.

• Developing effective ways to communicate, monitor, and lead your team through weekly one-on-ones and team meetings.

• Keeping the leadership team informed on your team’s progress in ways that are easy and enjoyable to receive, like one-on-ones, internal blog posts, and regular team hangouts.

• Building rapport with each member of your Engineering Team (and beyond!). You’ll also provide coaching and mentorship to help the team grow their careers.

• Actively recruiting, onboarding, and training new managers and engineers at Zapier. You’ll have the autonomy to build a capable, diverse, supportive team.

The Whole Package

Zapier offers:

• Competitive salary and bonus program

• Equity for All: Stock options (or equivalent) for every Zapien

• Healthcare + dental + vision coverage*

• Fertility and Adoption Assistance

• Retirement plan with 4% company match*

• $2,000 annual learning stipend for use on courses, conferences, and more—your choice

• Annual all-company retreat

• 14 weeks paid leave for new parents of biological or adopted children

• Customized Zapiversary rewards on your 1, 3, 5, 7 and 10 year work anniversaries

• Leading-edge equipment. We set you up with an Apple laptop and provide an additional budget for you to choose other home office accessories and software you may need.

• Take the time you need to renew. We encourage Zapiens to take at least 10 days off each year. Most of us take 25 days off per year for vacation & holidays, plus whatever sick time we need.

*While we support Zapiens around the world the best we can, healthcare plans are available in the UK, Canada, and United States. Retirement plans are currently available specifically in the UK, Canada, New Zealand, Australia, and United States. A regional benefits premium is added directly to the salary ranges for team members who are in countries where we do not have entities or provide company-sponsored benefits. When recommendations are made for base salary, the benefits premium has already been factored in.

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We are looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. protected by local law. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.

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