Helpdesk Engineer II (Atlanta Only)

PagerDuty (View all Jobs)


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Interview Process

1. Zoom / on-site pair programming and tasks

We are interviewing and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn’t location specific and gives equal opportunity to everyone—regardless of where you are working. Unless your job requirements make it necessary to be in a company office, you may choose to work in-office, remotely, or hybrid.

Why We Need You:

At PagerDuty, we are building an incident management platform to help IT operations groups detect and respond to issues. Startups, Fortune 500 companies, and everything in between rely on us to alert them quickly when they have operational troubles. We need someone energetic and addicted to problem solving to join our internal support team, and make sure that our other employees all have the tools they need to make PagerDuty even better.

Key Attributes;

  • You've helped countless people solve problems.
  • Around the office, you are known as the 'Fixer' because you somehow know how to address every issue that has ever been presented to you.
  • You are able to track common issues and then get to the root cause of the problem, saving yourself and your fellow employees valuable time.
  • You know how to lay out IT infrastructure, so that it is accessible and does not break!
  • You know OS X like the back of your hand, and can communicate that knowledge clearly and helpfully, both in person and in writing.
  • You know how to make Windows behave.
  • You are familiar with the tools and software used to manage desktop machines for any environment.
  • You are ready to bring those skills to PagerDuty, then hone and extend them!

How You Contribute to Our Vision;

  • Proactively address issues by building out processes and automation.
  • Provisioning equipment for the Atlanta office. (Must be able to lift 50 pounds).
  • Maintaining and improving office communications infrastructure like telephones, video conferencing, internet connections, and office networking.
  • Maintaining and running productivity tools like a wiki (Confluence), a bug tracker (Jira), and other SaaS based tools.
  • Making sure that everyone has the access they need to their email, calendar, and other tools.

About You;

  • 2+ years of desktop support/systems administration.
  • Highly experienced with troubleshooting and administering Mac OS X (We are primarily a Mac shop), but also comfortable in Windows is a plus!
  • Familiar with Google Apps, Jira, Confluence, and other SaaS based productivity tools.
  • Familiar with employee on-boarding and off-boarding.
  • Comfortable with configuring AV setups.
  • Strong customer focus.
  • Linux experience
  • Coding/scripting experience is a plus!
  • Able to be onsite in our Atlanta office daily, located near Ponce City Market.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty Offers

We are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports employees and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

Your package may include:

  • Competitive salary and company equity
  • Comprehensive benefits package from day one
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Generous paid vacation time 
  • Paid holidays and sick leave
  • Paid employee volunteer time - 20 hours per year
  • Bi-annual company-wide hack weeks
  • Mental wellness programs
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO and scheduled holidays
  • HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, serving over 14,000 customers and 850,000 users worldwide, including 65% of the Fortune 100. 

For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.

Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. We are Great Place to Work-certified™ and our product is top rated in its category on TrustRadius

From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

Learn more: Social Impact; Inclusion, Diversity, & Equity; Culture

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.

PagerDuty verifies work authorization in accordance with the requirements of your local jurisdiction.

Please mention No Whiteboard if you apply!
I'm a one-man team looking to improve tech interviews, and could use any support! 😄

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