Senior Fullstack Engineer, Incubation: Service Desk
GitLab (View all Jobs)
1. A series of video calls 2. Coding exercise involving working on a Merge Request that is like a real work task
Programming Languages Mentioned
The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,600+ team members and values that guide a culture where people embrace the belief that everyone can contribute.
Our entire handbook is public. You can find the details of our vision & direction, read through the direction of our Incubation department, and track the OKRs that guide our Single Engineer Groups (SEG).
As a Senior Fullstack Engineer in the Incubation Engineering Department at GitLab, you will be working on projects that are pre-Product/Market fit. Your focus will be on moving fast, shipping, getting feedback, and iterating on ideas that may contribute to our revenue in 3-5 years' time.
We utilize Single Engineer Groups (SEGs) in our Incubation department. Your role will encompass all of product development; from product management to engineering, design, and quality at the smallest scale. You'll learn from, and collaborate with, larger departments at GitLab.
This SEG we're hiring for is focused on our Service Desk offering. We'd like to make Service Desk an integral part of the GitLab support workflow. We have early usage, and a community of prolific contributors and it's a great opportunity to create the next stage of development that meets our customers needs.
You'll aim to create a convenient and low-cost alternative to third party tools by integrating a seamless experience for our customers & bridge the gap between developers and support staff.
The Incubation Engineering team works transparently and posts weekly updates to YouTube. You can see the team's latest updates in this Youtube playlist.
- Develop features and improvements in a secure, well-tested, and performant way
- Work closely with company leadership to guide GitLab’s entry into the market represented by this Service Desk SEG
- Interact with community members and help drive initial user adoption
- Develop strategies for scaling beyond the Incubation phase
- Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. * Maintain and advocate for these standards through code review.
- Regularly demonstrate progress to stakeholders
- You are an experienced Ruby or Go engineer with an interest in developing Service Desk capabilities into GitLab and can work autonomously to discover product / market fit.
- You demonstrate a desire to work in a “startup within a startup” with a broad scope of ownership and high degree of autonomy.
What it’s like to work here at GitLab:
The culture here at GitLab is something we’re incredibly proud of. You’ll spend your time collaborating with kind, talented, and motivated colleagues from across the globe.
Some of the benefits you’ll be entitled to vary by the region or country you’re in. However, all GitLab team members are fully remote and receive a "no ask, must tell" paid-time-off policy, where we don’t count the number of days you take off annually.
You can work incredibly flexible hours, enabled by our asynchronous approach to communication. We’ll also help you set up your home office environment, pay for your membership to a co-working space and contribute to the travel costs associated with meeting other GitLab employees across the world. Also, every year or so, we’ll invite you to our Contribute event.
The hiring process for this Fullstack Engineer position typically follows five stages - a screening call with a recruiter, a conversation with the Hiring Manager, two technical interviews for Frontend and Backend, an architectural discussion, and an optional final stage with an Executive. Our compensation calculator will be shared with candidates selected for a screening call.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
Please mention No Whiteboard if you apply!
I'm a one-man team looking to improve tech interviews, and could use any support! 😄